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Delivery Policy

A local floral delivery fee of $10.00 will be added to each order, for each address. For deliveries outside our local delivery area, this fee may vary. Garden Centre and Pond Store deliveries will have a fee ranging from $10.00 and $200.00 depending on the product size and area it is being delivered to. This delivery fee may also vary and is subject to discretion of the Cole’s manager at time of purchase.

To assure same-day delivery, orders must be received before 1:00 p.m. in the recipient’s time zone. Orders received after that time will be delivered the following day.

We will do our absolute best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make regular deliveries on Sundays. Deliveries requested on this day will be delivered the following business day. However, Cole’s will make exceptions to this for funeral and memorial flowers.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

Flower deliveries are meant to be a surprise, but we do reserve the right to call first to arrange delivery, especially under extreme weather conditions. However, we will always try to maintain the element of surprise. If for some reason our delivery driver misses the intended recipient. A card will be left in the recipients door with instructions to pick up at a neighbour’s or to call our store to re-arrange delivery or pickup.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.